Where is my order?

If you do not find your order confirmation email, we advise you to search in your spam/junk/others folders and to ensure the domain bennettopie.com is in the list of authorised senders.

If you are not sure whether your order has gone through, you can email sales@b-opie.com. In order to make sure your order has gone through, we invite you to ensure you have completed all the steps, including the post-payment order confirmation screen, which gives you your order number. At the same time, our system sends an order payment confirmation and tracking number to you via email.

If you want to track your order once confirmed, please check our shipping policy here.

What is your delivery policy?

You can check our shipping policy here with rates and delivery times according to where your delivery address is.

What if I have another problem with my order?

If you want to return products, cancel your order, or have any other information related to your order (including delivery and payments), please contact sales@b-opie.com

What if a product is out of stock?

We replenish our stock often, on a daily basis. If the product you require is out of stock, please bear with us and stay tuned. In case you have any concerns, please contact sales@b-opie.com

If you are a consumer, you have a legal right to change your mind within 14 days and receive a refund.  This will not apply if the products have been opened, used, altered (unless there is something wrong with the contents) or have become mixed inseparably with other items after their delivery.  

If you are a business and you wish to return your goods, please contact us and let us know and we will refund any sums paid by you for products not provided, however we may deduct from that refund a reasonable level of compensation for the net costs we will incur.

To apply for a refund, please get in touch but calling us on 01795 476154 or email us at sales@b-opie.com.  Please provide your name, home address, order number, details of the order and, where available, your phone number and email address.  Alternatively, please write to us at Bennett Opie Ltd, Wentworth Court, Castle Road, Sittingbourne, Kent, ME10 3RN including the following details, order number, what you bought, when you ordered or received it and your name and address.

If you wish to make a return, please FIRST contact sales@b-opie.com

Once your return is approved please package the product(s) and send via tracked courier to: 

FAO: Ecommerce team 
Opies Distribution Centre (ODC)
Bonham Drive
Sittingbourne
Kent
ME10 3RY, UK

Your refund will be processed once the goods are received. 

Do MONIN flavouring syrups contain alcohol?

MONIN syrups may contain traces of alcohol in some flavours. It is only as a result of carry over from flavouring and up to 1.2% ABV.

This will be indicated under 'product information' on the product page.

What is the nutrition information?

Nutritional information change for each flavour. Please check on the back label, or on the product page of this website.

Do any MONIN products contain dairy ingredients or allergens?

Some of our products contain dairy ingredients or other allergens; mandatory labelling allergens are mentioned on the back label of the product, as well as on the product page of this website. This will be detailed under 'product information' on the product page.

How are MONIN products sweetened? (Include sugar free)

What is the difference between "Sugar Free" syrups and "No Added Sugar" syrups?

Regulations state that MONIN is permitted to call a product "Sugar Free" when it contains less than 0.5g per 100ml of sugars. MONIN’s "No Added Sugar" syrups are similar to the  "Sugar Free" syrups but the nutritional value is slightly above the regulatory limit so they cannot be called  "Sugar Free".

Are MONIN flavouring syrups Kosher or Halal?

This is detailed under 'product information' on the product page. 

Are MONIN flavouring syrup Vegan?

Most MONIN syrups are suitable for a vegan diet. This is detailed under 'product information' on the product page.

What is the shelf life of MONIN syrups after opening? Do they need to be refrigerated after opening?

In general, the shelf life of Le Sirop de MONIN is between 18-24 months before opening and they should be stored in a cool, dry place. The best before end date will be printed on the back label of the product. Le Sirop de MONIN taste best if used within 3 months after opening, if kept cool (<25°C) and protected from light. 

Le Sirop de MONIN do not need refrigeration after they have been opened, however please replace the cap and store in a clean dry and cool place (<25°).  All storage instructions will be printed on the label at the back of the product, where you will also find specific instructions relation to that product.

If using dosing instruments (eg pumps), make sure that the hygienic conditions are maintained so as not to affect the quality of the product.

What is the shelf life of Le Fruit de MONIN purees? Do they need to be refrigerated after opening?

In general, the shelf life of Le Fruit de MONIN is between 18-24 months before opening and they should be stored in a cool, dry place. The best before end date will be printed on the back label of the product. Le Fruit de MONIN  taste best if used within 4 weeks after opening, if kept cool (<25°C) and protected from light. 

Le Fruit de MONIN do not need refrigeration after they have been opened, however please replace the cap and store in a clean dry and cool place (<25°).  All storage instructions will be printed on the label at the back of the product, where you will also find specific instructions relation to that product.

If using dosing instruments (e.g. pumps), make sure that the hygienic conditions are maintained so as not to affect the quality of the product.

What is the shelf life of MONIN Sauces? Do they need to be refrigerated after opening?

In general, the shelf life of Le Sauce de MONIN is between 18-24 months before opening and they should be stored in a cool, dry place. The best before end date will be printed on the back label of the product. Le Sauce de MONIN  taste best if used within 4 weeks after opening, if kept cool (<25°C) and protected from light. 

Le Sauce de MONIN do not need refrigeration after they have been opened, however please replace the cap and store in a clean dry and cool place (<25°).  All storage instructions will be printed on the label at the back of the product, where you will also find specific instructions relation to that product.

If using dosing instruments (eg pumps), make sure that the hygienic conditions are maintained so as not to affect the quality of the product.

Do you offer racks, pumps, and other accessories for the display and use of MONIN products?

Yes, we do. Pumps and racks are available on this website, under the section Pumps & POS. If you have specific needs for your business, please contact sales@b-opie.com.

How do I clean pumps?

Compulsory cleaning & maintenance:

• Proper cleaning and maintenance will promote trouble-free operation of the MONIN Pump.
• Always clean pumps on a daily basis.
• Make sure plastic dip tube is fully seated into body of the pump before using.
• Always make a complete push.  Pumps will lose performance if partial pushes are dispersed.
• Once you have emptied the MONIN bottle, clean the pump immediately and carefully. The pump will be safe until used again.

Disassembly for cleaning:

1. Unscrew pump at the cap from the bottle.
2. Place the pump in warm, soapy water.
3. Pump many times to empty the remaining liquid.
4. Rinse carefully with clean water and pump until the water is clear.
5. Remove the pump from the water and pump again until the water is replaced with air.
6. Remove tube and shake to eliminate excess water and allow to dry.
7. Store in a safe place ready for  next use.

Note: do not clean pump in automatic dishwasher as valving could be damaged by high water temperature. Pumps can be re-used between same flavour products only.

How is BREXIT impacting my purchase?

There should not be any extra customs charges for you to pay.  We are shipping the MONIN  products to you from our UK facility after  having imported them from France and already clearing customs and paying the associated fees..

Is there any tax on MONIN products?

Most of the MONIN ranges do not incur any tax. Le Sirop de MONIN have 0% VAT (Value Added Tax) rate. However, some other ranges do incur VAT,  Le Fruit de MONIN attracts, pumps & racks, Lemonade and some frappe mixes all attract 20% VAT.

Some products also attract the Soft Drinks Industry Levy (‘Sugar Tax’).  We have included this tax, together with any applicable VAT in our prices. 

Value Added tax is also automatically applied for delivery rates, which are always shown inclusive of VAT (for example £6.99 delivery rate includes £1.17 VAT). You can see tax breakdown when you go check your basket/cart.

Why is there sometime a ring / sediment on the inside of a Le Sirop de MONIN fruit  bottle?

This may be caused by any naturally occurring fruit oils, pulp or pectin contained in the MONIN fruit flavouring which should dissolve once shaken and is not a cause of concern.